*Before you return any goods to us for exchange or refund, please email our Customer Service Team at [email protected] within 7 days of the shipment date, to see if the matter can be resolved first.
Returning goods must be sent to 44D Crooks Rd, East Tamaki, Manukau, Auckland 2013
Please wait to receive authorization and return instructions. Returns made without authorization may be refused. Refunds can only be made via the same payment method used when the order was originally placed.
Damaged Goods
Please notify us within 48 hours if your products arrive in an unsatisfactory condition.
We accept responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and the packaging and notify us immediately - [email protected]
Defective or damaged goods need to be returned within 10 days including thepackaging, and will be replaced at our cost asap.
Incorrect Products Picked
Please notify us within 48 hours of receiving your parcel, if any of your items were incorrectly picked and shipped with your order at [email protected]
We accept responsibility for this and will ship out the correct item, with prepaid postage to return the incorrect item.
Changed your Mind
If you change your mind, and no longer want the goods, please notify us promptly on receipt of your order - [email protected]
We can provide a coupon or refund on all unopened undamaged goods returned in original condition within 10 days of receipt. Please note refunds can only be made via the same payment method used when the order was originally placed. Please note the courier/shipping fee is non-refundable in this instance. Returning your unwanted parcel, is at your own cost.
Please wrap your returned product well so it arrives back to us undamaged. Goods that are unable to be resold will not be exchanged or refunded.
Please be sure to include the packing slip with the goods being returned. Refunds will be issued upon receipt of the returned products.
Lost in Transit
We accept responsibility for parcels lost in transit in New Zealand provided we are notified within 7 days - [email protected] We cannot accept responsibility for your parcel once delivery has been made by the Courier.
Cancel Order
If you wish to cancel your order please contact us by email as soon as possible, include your order number, & note “Cancel Order” in the subject line of your email. [email protected] We can not cancel an order once it has been despatched.
Non-Refundable/Returnable Goods
- All products listed as SALE items (due to short expiry dates or discontinued lines)
- Lost products due to incorrect address and postcode details supplied by the customer at time of ordering online.
- Goods damaged or used by the customer.
- Prohibited items that are detained or confiscated at your own customs. Please check your country's customs and duty laws before purchasing.
- We cannot accept returns for heat-damaged products.
IMPORTANT: During summer many products (such as Probiotics and food) will be exposed to heat if left outside in the sunshine. If you will not be available to receive your package, please add special delivery instructions for the courier to your order as to where you would like your product delivered or left.
Our products are shipped in fresh condition and stored in a refrigerated climate (particularly probiotics). We cannot accept returns for heat-damaged products.
International Orders
We welcome your orders from overseas, but please be aware customs and import regulations can & do vary widely between countries. Some of the products on our website are prohibited for importation into certain countries.
Please check your country's customs and duty laws before purchasing. It is your responsibility to ensure that any goods which you order are not prohibited/restricted within the country to which they will be delivered.
My Natural Health accept no liability for the refund or replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Any duty or tax payable on your order is not our responsibility and is beyond our control.
If your order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any charges or fees incurred by us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
We cannot accept returns for heat-damaged products. We accept no liability for any goods lost in transit outside of New Zealand.
